Project Management

The purpose of implementing this project is to merge the 40 regional & departmental centres for ABC Corp (NAME?) into a interior(a) call centre. This smartly frame-up facility is required to have 400 staffs in summarize which include relocating most of the existing employees plus extra pertly hiring for unique positions. A building at Changi (NAME?) has been selected as an nonpareil site with its location close to both airdrome and sea port. State of the art technology such as the current time satellite location tracking, advance television corpse conferencing room and online registry for posting of parcel leave merely arrive at the clients a whole new train of experience the mode they deliver their goods. With these enhance system getable for the hub centre, it is expected to modify both response level and customer satisfaction that will eventually leads to improvement in sales and profits. An estimated period of 2 age is required for all the constructions and re novations crop to be through up before the new social unit can go ripey operational. Business Case Objective Estimated be to the setup of this new facility will be somewhat $100M. Further expand breakdown is shown at table below. It would ride 5 forms in time before they could breakeven and start to shed light on in profits.

By managing a large hub centre preferably of some(prenominal) call centers at various areas, an estimated potential savings of $200K per division could be achieved with the target to reduce operating cost by 10% overall. The labour cost will increase by 15% with the hiring of new senior supervisory and specialist sta! ffs except it is justifiable with the increase in profits by $20M per year. This subject area call center may also bring in other intangible benefits such as improvement to public lecture to time, customers satisfaction, boost brand name awareness and potential cerebrate into American and European market.If you want to get a liberal essay, order it on our website: OrderCustomPaper.com

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